K9 Home Boarding operates as a club; all dog owners who complete and return our forms become members and all Home Boarders are members of the K9 Home Boarding club as well. All new dog owners must visit a prospective Home Boarder before a booking can be confirmed and they'll be required to pay a deposit on their first booking. The balance will normally be invoiced approximately two weeks before the caring period starts.
Dog owners who have completed at least one booking are not required to pay a deposit on future bookings. But if a dog owner has to use a Home Boarder they have not used before they must arrange a visit prior to a booking being confirmed.
Payment for bookings must be received and cleared prior to the caring period starting. To cover initial administration costs a one-off membership fee of £15 is payable on a first booking and added to the initial invoice. All administration and invoicing is handled by K9 Home Boarding.
Once a visit has been completed, a dog owner is asked to complete a Supplementary Information form. We collect as much information as we can about the dog, their feeding and exercise times, ailments and medication (if any) and additional relevant information. We also record emergency contact numbers and addresses as well as the name and number of the regular veterinary surgery.
Home Boarders are provided with copies of the information sheets and emergency (out of hours) contact numbers. K9 Home Boarding provide 24-hour support to Home Boarders by providing advice, collecting and transporting dogs to veterinary practices if necessary and contacting the owners. In fact we do all we can to ensure the health and welfare of dogs in our care.
For bookings of any duration during the summer months we require as much notice as possible because July, August and September are usually fully booked months in advance.
Once a new member has paid a deposit, if a booking has to be cancelled due to travel problems or immediate family illness the deposit will normally be returned but the £15 membership fee will be retained. However, any owner who has paid their final invoice and is within two weeks of the booking start date when they cancel will be charged a cancellation fee. Full details of our cancellation policy can be found in our Terms and Conditions.